Condor has been chosen as the airline with the most satisfied customers in Germany for the third time in succession. A survey carried out by the German Institute for Service Quality (DISQ) on behalf of German news channel n-tv saw Condor come out on top against eight other competitors.
"We are very honored to receive this award for the third time against such strong competition," said Ralf Teckentrup, CEO of Condor. "The verdict of our customers is immensely important for us, because our daily work is always focused on them. It is our wish that for Condor guests, their holidays start as soon as they get on board the aircraft.
“We’re glad that this is acknowledged and our customers are satisfied with our service, reliability and quality at such great prices. Similarly, I would like to thank all our employees who have made such a major contribution to this success."
A total of 1,039 people who had undertaken at least one flight in the last twelve months were surveyed online in January and February 2017. The participants in the survey expressed themselves on reliability and safety, value for money, service, flight availability, complaints and were also asked if they would recommend the airline to their friends.
From all the answers, the DISQ derived the customer satisfaction with each airline. Condor claimed first place with a total of 73.4 points.